Job Title: Patient Care Coordinator
Location: 100% Remote / Work From Home
Employment Type: Full-time
Salary: N250,000 – N300,000 monthly.
A fast-growing psychiatric practice dedicated to offering patient-centered mental health services, is recruiting suitable candidates to fill the position below:
Job Title: Patient Care Coordinator
Location: 100% Remote / Work From Home
Employment Type: Full-time
Shift: 8-hour shifts between 8am EST – 10pm EST (2pm to 4am WAT)
(Primary shift: 8am – 4:30pm EST; based on company needs) (2pm to 10:30pm WAT)
Job Summary
- We are seeking Patient Care Coordinators to serve as the first point of contact for patients.
- This role includes managing calls, scheduling appointments, supporting medical billing, updating patient records, and ensuring smooth day-to-day administrative operations.
Key Responsibilities
- Serve as the first point of contact for patient inquiries and appointment needs
- Manage inbound and outbound calls professionally
- Schedule appointments accurately and efficiently
- Assist with basic medical billing and insurance-related tasks
- Maintain and update patient records with accuracy
- Prepare and organize paperwork and documentation
- Support reporting and data interpretation where needed
- Assist with auditing and compliance-related tasks
- Track and understand Key Performance Indicators (KPIs) related to performance
- Maintain excellent phone etiquette and communication standards
- Collaborate with a remote team using digital tools
- Multitask and stay organized in a fast-paced, high-volume environment
- Demonstrate professionalism, reliability, and a strong work ethic
- Proven ability to support patient retention and convert inquiries into scheduled appointments.
- Contribute positively to a patient-focused and purpose-driven team.
Qualifications
- Degrees in Accounting, IT, Communications, Social Work, Business Administration, Medical Billing & Claims, Health Information Management or related fields are highly preferred
- Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint and OneDrive).
- Experience using Electronic Medical/Health Records (E
Skills & Competencies
General Requirements:
- Excellent Communication Skills (Verbal and Written)
- Excellent Excel skills (advanced preferred)
- Strong Internet Connectivity (Mandatory)
- Personal device/laptop (Mandatory)
- Strong Computer Literacy
- Spanish-Speaking Ability is a plus.
Role-Specific Skills:
- Confident verbal and written communication skills
- Strong computer literacy and comfort using remote collaboration tools
- Prior experience in call centers, medical offices, or front desk roles (preferred)
- Ability to interpret data and support reporting
- High attention to detail in documentation
- Ability to support compliance and auditing processes
- Strong multitasking and organizational abilities
- Accuracy in data entry and record keeping
- Willingness to learn how to use KPIs to improve performance
- Excellent phone etiquette
- Proactive, dependable, and able to work under pressure.
Additional Information
- Salary: N250,000 – N300,000 monthly.
- Excellent growth opportunities
- Supportive, friendly, multinational/global team
- Great working environment
- Work with an organization that offers meaningful long-term career development.
Application Closing Date
5th February, 2026.
How to Apply
Interested and qualified candidates should send their CV and cover letter to: recruitment@salveconsultinglimited.com using the Job Title as the subject of the email.
Note: Only shortlisted candidates will be contacted.